请确认邮件服务器是否正常工作英文，Urgent:Confirmation Required Status of Email Server Operation

Urgently confirm if the email server is functioning properly.

Dear [Recipient's Name],

I hope this email finds you well. The purpose of this message is to seek confirmation regarding the current status of our company's email server. We have recently encountered some unexpected technical issues that have raised concerns about the server's operational integrity. To ensure that our communication channels remain unaffected and to maintain the smooth flow of business operations, it is imperative that we verify the server's functionality without delay.

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Below, I have outlined the key points we would like to address and the specific actions we are requesting. Please review the information provided and confirm the server's operational status as soon as possible.

1. Incident Overview:

   • Date and time of the first reported issue: [Insert Date and Time]
   • Description of the issue: [Provide a detailed description of the symptoms observed, such as inability to send/receive emails, server down, etc.]
   • Affected users or departments: [List the users or departments that have been impacted by the issue]

2. Previous Actions Taken:

   • Immediate troubleshooting steps performed by our IT team: [List the actions taken by the IT department, such as restarting the server, checking for hardware failures, etc.]
   • Communication with the server hosting provider: [Indicate whether the issue was reported to the hosting provider and, if so, what their response was]

3. Current Server Status:

   • As of the last update, [Insert Date and Time], the email server was [operational/non-operational]. We have conducted preliminary tests to determine the following:
     • Send/Receive Functionality: [Indicate whether the server is currently able to send and receive emails]
     • Attachment Handling: [Confirm whether the server can handle email attachments without errors]
     • Spam Filtering: [Assess the effectiveness of the spam filtering system]
     • User Authentication: [Check if users can log in and access their email accounts]

4. Request for Confirmation:

   • We kindly request that you confirm the current operational status of the email server. Please provide the following details:
     • Server operational status (fully operational, partially operational, or non-operational)
     • Any additional observations or concerns regarding the server's performance
     • Proposed steps or actions to be taken to resolve any ongoing issues

5. Timeframe for Resolution:

   • We understand the critical nature of the email server in our daily operations. As such, we expect the issue to be resolved within the following timeframe:

     [Propose a realistic timeframe for resolving the issue, e.g., 24 hours, 48 hours, etc.]

     

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   • If you anticipate that the resolution will exceed this timeframe, please inform us immediately so that we can plan accordingly.

6. Additional Resources and Support:

   • Should you require any additional information or support from our IT department, please do not hesitate to contact us. We are committed to providing all necessary assistance to ensure the swift resolution of this matter.
   • Our IT team can be reached at [IT department contact information, including email address and phone number].

In conclusion, the prompt resolution of this email server issue is of utmost importance to our company's operations. Your confirmation and any recommendations you may have will greatly aid in expediting the resolution process. We appreciate your attention to this matter and look forward to your prompt response.

Thank you for your cooperation and understanding.

Best regards,

[Your Name] [Your Position] [Your Company Name] [Company Contact Information]